Master’s Degree Programme in Information and Service Management

Information based services are seen by the European Union as the primary growth area of advanced economies. The Master’s degree programme in Information and Service Management (ISM) is perfectly positioned to train future information workers that are able to develop and manage these services. The interdisciplinary nature and emphasis on data analysis and project management provides students with skills of analysing the ever-growing supply of information and new technologies and managing electronic business operations.

The focus of Information Systems is on managing and developing business processes using information systems and networks. Topics include business information systems, e-commerce as well as software business and their strategic applications. The aim is efficient management of information resources and the skilful implementation of information systems applying technology which best supports the particular business needs.

The focus of Logistics and Service Management is on providing students with the capabilities to manage and develop companies’ production, distribution, supply, purchasing and service operations. Topics include supply chain management in various operating environments, service development and operations, inventory management models and policies, quality management and different business models. This focus area prepares students for the challenges of the network economy and gives the ability to control and design complex logistics chains and to apply project management skills to various environments.

The focus of Business Analytics is on the increasingly important skills to manage and analyse the rapidly growing supply of information. The main themes include management decision making, risk control (e.g. hedging financial risks), incentives in organizations, production systems, market analysis, and exploitation of new technologies as well as developing and launching new products. This focus area provides a broad general view of the different business functions and their interactions. The aim is to use effectively the modern managerial tools, such as quantitative models and information technology, in solving practical business problems.

Learning outcomes

Students in the Master’s degree programme in Information and Service Management learn:

• Data analysis, business intelligence, ability to use and develop it in organizations
• Quantitative and data driven marketing
• Analysis and development of business models for digital and service business
• Leading people and projects
• Services development and analysis
• Design research